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Frequently Asked Questions


Frequently Asked Questions



At Phillips Mallard creek, all apartments receive fresh paint, carpet cleaning (or replacement), full cleaning, and maintenance or replacement of any items needed
No, however we do ask for permission to enter your apartment if you are not home.
Yes - Phillips Mallard Creek has a full maintenance staff to keep your apartment home in top shape while you rent here.
Residents log into the Phillips Mallard Creek resident portal and submit a maintenance request 24/7 online..
 If locks need to be changed during normal business hours, a $25 fee is charged. After normal business hours, resident must call a locksmith.
Yes, we offer open parking at no charge, reserved carport parking for $35/month, and reserved garage parking for $80 a month.
Phillips Mallard Creek has an outdoor pool, grilling area, 24 hour fitness, dog park, playground, carwash, billiards/sports room, an internet café and much more.
Pool is open May through September. Upper deck is open year round.
Yes - we are pet friendly! Two pets maximum with a weight limit of 50 lbs each - contact our leasing office for more information.
Each apartment comes equipped with a full size stove, refrigerator, garbage disposal, ice maker, dishwasher, and microwave.
No, but IKEA furniture is very close by and offers a huge savings when furnishing an apartment.
Once all information needed to process the application has been received, final processing takes 24 hrs to 72 hours.
Residents pay by logging in to the resident portal and pay online by ACH, credit card, debit card for a nominal fee.
Yes, renter's insurance is required at Phillips Mallard Creek Apartments.
Time Warner Cable is the provider for internet and cable. Effective January 1, 2018 satellite dishes will not be permitted on the property.
Yes, there is a two month penalty for early termination.
A welcome letter is sent to all future residents giving the number for Duke Electric, Renters Insurance Representatives, Time Warner Cable. Water/Sewer is set up in office.
No utilities are included in rent.
Yes, Phillips Mallard Creek is on a mainline for CATS (bus) service and also in close proximity to the BlueLine Transit System on South Tryon.
Phillips Mallard creek is one mile away from I85, I77 and 485, and less than 20 minutes from both the Concord Airport and the Charlotte Douglas Airport. We are located across from CubeSmart, Wild Wing Cafe and Giacomo's Pizzeria. UNC Charlotte is within 2 miles of property, IKEA is within 5 miles, and Concord Mills Outlet Mall is only 15 minutes away. 

Contact us to learn more!